Warranty and Returns
Tenkara Outfitters has a 20 Day Return Policy. If you are not happy with the purchase of your Tenkara rod and is within 20 days of the original purchase date on receipt, send us an email at to give us a heads up on shipping the Item back. When we receive the rod, it will be inspected for its condition and if it's still in "Brand New Condition" we will Refund you the cost of the Rod. (Shipping not included.)
Each of our Manufactures have different Warranty Coverage on their rods. Warranty Information will be shipped with your rod purchase.
We ship with Canada Post and depending on how fast you want your replacement or Piece, let us know and we can expidite the shipping (Warranty Parts Does not include shipping. Expidited Shipping Costs will be more with this option)
DRAGONtail Tenkara rods stand up to the abuse of the bending and stress of catching fish but if handled by the angler improperly they can break, especially the tip sections. Always treat your Tenkara rod with care and it should last for a very long time. Having said that, accidents do happen and we have replacement parts available.
All DRAGONtail Tenkara rods have a ONE-TIME rod replacement for $49+shipping. This rod replacement is for the rod only, does not include the rod tube or other extras. You must have your purchase receipt for this warranty option. You can also purchase rod sections separately to repair your rod (see replacement parts), our rod part prices are comparable to what you pay for warrantied repairs that other companies offer.
If you do break a section of your DRAGONtail Tenkara rod you can purchase the specific replacement sections, have them shipped to you, and easily replace the broken section yourself. To replace a section, just open the butt cap slide out the section that is broken, slide in the replacement section and close the butt cap.
Zen Fly Fishing Gear
Zen includes an extra tip with all the Zen rods for the customer's convenience. That way a slip on a rock or fly stuck in a tree that ends in a broken tip, doesn't ruin the fishing trip or afternoon.
Zen Fly Fishing Gear Rods comes with a full one year "No Worries" guarantee. The one year guarantee means if it breaks we will repair or replace it for free + shipping. You will need to contact us by email at and let us know. You will also need your receipt for confirmation of purchase and a picture of the broken piece. We will then send you a new piece and an invoice for shipping.
Non Warranty Rods (after one year)
After the year we'll work with you to get you fishing again as quickly as possible - for as little as possible. We carry all replacement parts for the Zen Rods.